Privacy Policy

Anxiety & Performance Coach (“we”, “us”, or “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard information when you visit our website, use our services, or communicate with us.

This policy is written in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Information We Collect

We may collect and process the following information:

  • Personal identification details: name, email address, phone number, postal address.

  • Service-related information: details provided during consultations or booking forms.

  • Payment details: if applicable, processed securely via third-party providers (we do not store card details).

  • Technical information: IP address, browser type, and information about how you use our website (via cookies or analytics tools).

  • Sensitive data: limited wellbeing or background information that you choose to share during coaching/hypnotherapy sessions.

2. How We Use Your Information

We only use your personal data for legitimate purposes, including:

  • To provide coaching and hypnotherapy services.

  • To respond to enquiries, schedule sessions, and manage bookings.

  • To process payments.

  • To send you information you have requested (e.g. newsletters, resources).

  • To comply with legal or regulatory requirements.

We will not sell or share your data with third parties for marketing purposes.

3. Lawful Basis for Processing

We rely on one or more of the following lawful bases:

  • Consent – when you opt in to receive communications or resources.

  • Contract – when processing is necessary to deliver the services you have requested.

  • Legal obligation – where we are required to comply with law.

  • Legitimate interests – to improve services and communicate with you in the normal course of business.

4. Data Retention

We keep personal data only for as long as necessary:

  • Client records: up to 7 years after the last session (in line with professional guidelines and insurance requirements).

  • Enquiry forms, emails, and contact details: up to 12 months if no services are provided.

  • Marketing opt-ins: until you unsubscribe.

After these periods, data will be securely deleted or anonymised.

5. Sharing of Information

We will not share your information with third parties except:

  • With service providers who help us deliver our services (e.g. scheduling or payment platforms).

  • If required by law (e.g. safeguarding concerns, legal investigations).

  • With your explicit consent.

All third-party providers are required to respect the confidentiality and security of your data.

6. Data Security

We use appropriate technical and organisational measures to protect your data, including password-protected devices, encrypted communications (where possible), and secure storage of records.

7. Your Rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you.

  • Request correction of inaccurate information.

  • Request deletion of your data (where legally permissible).

  • Restrict or object to processing.

  • Withdraw consent at any time (for example, unsubscribing from emails).

  • Lodge a complaint with the Information Commissioner’s Office (ICO) if you are concerned about how your data has been handled.

You can find out more at www.ico.org.uk.

8. Cookies

Our website may use cookies to improve user experience and gather analytics. You can adjust your browser settings to refuse cookies if you prefer.

9. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact:

Claire Richardson
Email: claire@anxietyperformancecoach.com
Phone: 07870 196138